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Add-ons for Magento®

The Google Customer Reviews extension makes your life easier by automatically adding the codes to each page of your website in order to display the Google Customer Reviews badge and the Opt-in module in the order confirmation.

64 Reviews

Google Customer Reviews
is available for Magento® 2

Pre-sales informations
  • Magento® versions supported by Google Customer Reviews

    This extension works with Magento Community Edition and also Magento Enterprise Edition. To know if Google Customer Reviews is compatible with your Magento version, please check the Compatibility tab. 

  • The differences between Google trusted stores and Google Customers review

    Source: https://support.google.com/

    As seen above, only the consumer purchase protection and review extensions features have been removed.

    Also, the Trusted Stores icon no longer appears in Google shopping results and ads: it has been replaced by the Google Customer Reviews badge (which can also be displayed on the seller's website).

    Another significant difference between both programs is that you get a better insight of your customers’ shopping experience with Google Customer Reviews. 

    Once your codes are all implemented, you can have a look at the new metrics on your Customer Reviews dashboard (in your Google Merchant Center account).

    Below is a list of all available metrics:

    • Survey opt-ins received
    • Surveys offered
    • Survey responses received
    • Overall seller rating
    • Number of reviews for overall seller rating

  • Google Merchant account required for Google Customer Reviews

    You do need a Google Merchant account to set up and use Google Customer Reviews.

    Also, you'll have to enter your Google Merchant ID in the badge settings configuration for the extension to work
    To create your Google Merchant account, have a look at doc on: How to create and configure my Google Merchant Account

  • Accounts migration from Google trusted stores to Google merchant center

    Google trusted stores has been replaced by Google Customer Reviews.

    See notification from Google below (displayed when logging into the account)

    For this reason, Google has migrated all trusted stores accounts to their corresponding merchant center accounts based on shared claimed domains. 

    You had until June 2017 to create a Merchant Center account if you did not have one before, to proceed to the migration of your trusted store account. 
    If you haven’t, your Trusted Stores data will be lost.

  • Minimum number of reviews required by Google to display seller rating

    Your badge will be displayed directly after you installed and configured the Google Customer Reviews extension.

    However, your seller rating will be set as "not available" on your badge, until you reach a minimum of 150 reviews.

License and domains
  • License validity

    A license is valid for an unlimited period of time on one single Magento installation.

    If you use more than one Magento installation, you will have to buy a separate license for each.

    if you run several domains on the same Magento installation, you will need only one license for them all.

    Although your license doesn’t have a limited period of validity, your upgrade period does.
    By purchasing an extension, you’ll be granted a 3-month upgrade period for free.
    Passed this period, you will have to pay for a new one (see FAQ: Extension upgrade).
  • License and testing environments

    One license is valid for an unlimited period of time on one Magento installation only.  
    It is possible, however, to extend or transfer your license in three cases: 

    • If you'd like to add your testing environments to your license.
      In this case, it is possible to extend your license to an unlimited number of domains for free.
      For example mywebsite-staging.com or mywebsite-dev.com
    • If you redirected definitively one domain to another one (301 permanent redirection).
      In this case, you can request a transfer of license for free.
    • If you'd like to shift your license from one Magento installation to another.
      In this case, you can request a transfer of license which you'll have to pay for.


    To be able to use Google Customer Reviews on both your production and testing environments, follow the instructions below:

    1. Download Google Customer Reviews (see FAQ: Extensions download).
    2. Install Google Customer Reviews on your testing environment.
      (see FAQ: Extensions installation)
    3. Activate the license (see FAQ: Extensions activation).
    4. From your Magento admin panel,
      go in syStem CONFIGuration WYOMING YOUR EXTENSION 
      Enter your current Activation Key.
    5. Save config


    Now that you can use Google Customer Reviews on your production environment, repeat the same steps as above on your testing environments.
    The only difference this time: a notification will appear on your Magento admin. 
    You will be given a choice in between: buy a new license now and add this domain to my license (see below).


    Click on add this domain to my license.

    A transfer request will then be sent to our team within an hour.
    Once the request is taken care of, you will receive a confirmation email.
    If your transfer request is accepted, you can use Google Customer Reviews on both environments at the same time.

    The order in which you activate your license on your domains does not matter.
    You can start with your staging/dev/local environment or with your live domain, the process will be the same.
Extension Installation/Uninstallation and Activation
  • Extensions installation

    Before installing Google Customer Reviews, you’ll have to:

    • Backup your Magento installation. 
      Go to: system  tools   backups
    • Disable the compiler in your Magento admin panel if it’s not already.
      Go to:  system  tools   COMPILATIONS
    • Refresh your cache.
      Go to:  systemselect cache typeactionsrefreshsubmit


    Now you can install Google Customer Reviews:

    1. Download Google Customer Reviews (zip file) on my account my downloads
      Refer to FAQ here: Extensions download
    2. Once Google Customer Reviews is downloaded, open the folder and unzip it.
    3. Copy the content of the unzip folder and paste all files and directories in your Magento root directory (the folder content can vary according to the extension but it generally includes app, lib and skin folders).

    4. Once your installation is complete, don't forget to enable the compiler back (if it was already enabled before the installation) and run compilation process.
    5. Refresh your cache, logout from your admin panel and log back in right after.

    Next step is to activate your license, to do so, click here: Extension activation

  • Extensions uninstallation

    To uninstall Google Customer Reviews, go on its zip folder and open it.

    You will find a shell file (such as: yourextension-uninstall.sh) to execute on both your server and Magento root directory.

    Once the uninstallation is over, refresh your cache and enable the compiler back again (if you use it).

  • Extensions activation

    Once Google Customer Reviews is downloaded, you have to activate the license: 

    1. Go to your Magento admin panel. A message pops up at the top of the page.

      If the message doesn't appear then you must check that:

      Wyomind's License Manager has not been removed from your installation.
      Wyomind's License Manager is enabled in: app/etc/modules/Wyomind_Licensemanager.xml
      The HTML output for Wyomind_Licensemanager and/or Adminhtml_Notification are not disabled in your system under

      system   configuration  advanced advanced
    2. Copy your activation key.

      You can find your activation key in 2 different places:

      - In the confirmation email that you received after purchasing Google Customer Reviews
      - In your Wyomind account:MY ACcount My downloads   

      Select Google Customer Reviews and click on   
      A new page opens where you'll find your activation key (see below).


    3. In your Magento admin go to:SystemConfiguration Wyomind Your extension
      Paste the activation key in the Activation Key field and choose between the automatic (yes) or the manual (no) activation method.
      - By choosing Yes, the connection to Wyomind's license server will be automatic. 
      - By choosing No, you will have to log on to Wyomind's license server yourself.


    4. Save config.
    5. A message appears at the top of your admin panel: Activate it now!  Click on that link.

    6. Copy and paste the license code in the License code field from your admin or simply click on Activate now!
    7. Finally, refresh your cache, log out and log back in straight after, to complete the installation.
      To activate the license of an extension that includes other modules, you’ll have to repeat the steps described above for each, using the corresponding activation keys (each module has its own activation key).

Extension versioning and download
  • Extensions download

    In order to download Google Customer Reviews, log into your Wyomind account:

      1. Go to: my account  my downloads 

      2. Click on    next to Google Customer Reviews 


        A new window opens.

      3. Choose the version of Google Customer Reviews
        You will be able to choose the most recent version of Google Customer Reviews (for both Magento 1 and Magento 2).


      4. Click on download  

        Your download can start.

  • Extensions upgrade

    With each purchased extension comes a free 3-month upgrade period, during which you can download and install the new version of your extension. Passing this period, you will have to purchase an additional upgrade (price depends on how long the period is)


    To upgrade 
    Google Customer Reviews, follow the steps below:

    1. Go to: my account  my downloads 
    2. Click on   next to Google Customer Reviews 
    3. Choose the latest version of Google Customer Reviews (for Magento 1 and Magento 2).
    4. Click on  download 
    5. Enter your current activation key and click on   
    6. Select domain name.
    7. Choose from 1 to 12 months of upgrade period.
    8. Choose a professional installation or not.
    9. Click on  BUY NOW  


    To finish, don't forget to reinstall Google Customer Reviews to update your Magento admin.

    If you can't find your download after upgrading your domain,
    please contact us here:
    https://www.wyomind.com/fr/contact.html

Extensions use
  • Google Customer Reviews badge position on webstore

    With Google Customer Reviews you can choose the badge position on your web store.

    By default, the badge will float in the bottom right corner of the customer's browser.

    You can change it to the bottom left corner or choose a specific position.

    For more info, check user guide: Badge settings

  • Validation of order confirmation page with One Page Checkout from IWD

    To use the Google Customer Reviews extension with One Page Checkout from IWD, you need to edit the following file: app/design/frontend/default/layout/googlecustomerreviews.xml.by replacing all the:

    checkout_onepage_success

    with

    onepagecheckout_index_success

Troubleshooting
  • Error: popup and badge not visible

    If neither the badge nor the pop-up window for opt-in module are visible, it means that the extension has not been installed correctly.

    To solve this issue, use the testing and debugging tools in the extension settings.

    For more information check our user guide: Testing and debugging tools (for developers only)

  • Fatal error: Mage_Core_Model_Resource_Setup.php

    If your site crashes and gives this error message after uploading all files to the correct folders:

    Fatal error: Class 'Wyomind_Notificationmanager_Model_Resource_Setup' not found in includes/src/Mage_Core_Model_Resource_Setup.php on line 234

    It probably comes from installing an extension while the compiler is still enabled.

    Important note:
    - If the compilation is enabled on your website (System > Tools > Compilation). Disable it first before installing any extension. After installation re-run the compilation process and re-enable the compiler.
    - Before installing any extension, it's advisable to backup your Magento installation.

    Here is the way to disable the magento compiler:
    Edit the following file: includes/config.php and add a # before the 2 following lines:

    define('COMPILER_INCLUDE_PATH', dirname(__FILE__).DIRECTORY_SEPARATOR.'src');
    define('COMPILER_COLLECT_PATH', dirname(__FILE__).DIRECTORY_SEPARATOR.'stat');

    to get:

    #define('COMPILER_INCLUDE_PATH', dirname(__FILE__).DIRECTORY_SEPARATOR.'src');
    #define('COMPILER_COLLECT_PATH', dirname(__FILE__).DIRECTORY_SEPARATOR.'stat');

    Then go back to your website admin and re-run the compilation process.

  • 404 error in system > configuration page

    Most of the time log-out/log-in may solve this issue.

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