What is the Product Ratings program

How to use the Google Product Ratings extension?

Send your product reviews to Google Shopping

• What is the difference between product ratings and seller ratings on Google Shopping?

  Seller ratings appear as stars directly on text ads and refer to the merchants themselves whereas product ratings for their part refer to the products.

  

• Magento^® versions supported by Google Product Ratings

  This extension works with Magento Community Edition and also Magento Enterprise Edition. To know if Google Product Ratings is compatible with your Magento version, please check the Compatibility tab. 

• Do I need a Google Merchant account to apply for the Google Product Ratings program?

  You need a Google Merchant Center account to be able to send your product reviews feed to Google Shopping.

  Create your Google Merchant Center account: https://www.google.com/retail/merchant-center/

• License validity

  A license is valid for an unlimited period of time on one single Magento installation.

  If you use more than one Magento installation, you will have to buy a separate license for each.

  if you run several domains on the same Magento installation, you will need only one license for them all.

  Although your license doesn’t have a limited period of validity, your upgrade period does.
  By purchasing an extension, you’ll be granted a 3-month upgrade period for free.
  Passed this period, you will have to pay for a new one (see FAQ: Extension upgrade).

• License and testing environments

  One license is valid for an unlimited period of time on one Magento installation only.  
  It is possible, however, to extend or transfer your license in three cases: 

  • If you'd like to add your testing environments to your license.
    In this case, it is possible to extend your license to an unlimited number of domains for free.
    For example mywebsite-staging.com or mywebsite-dev.com
  • If you redirected definitively one domain to another one (301 permanent redirection).
    In this case, you can request a transfer of license for free.
  • If you'd like to shift your license from one Magento installation to another.
    In this case, you can request a transfer of license which you'll have to pay for.

  
  To be able to use Google Product Ratings on both your production and testing environments, follow the instructions below:
  
  

  1. Download Google Product Ratings (see FAQ: Extensions download).
  2. Install Google Product Ratings on your testing environment.
     (see FAQ: Extensions installation)
  3. Activate the license (see FAQ: Extensions activation).
  4. From your Magento admin panel,
     go in syStem CONFIGuration WYOMING YOUR EXTENSION 
     Enter your current Activation Key.
  5. Save config

  
  Now that you can use Google Product Ratings on your production environment, repeat the same steps as above on your testing environments.
  The only difference this time: a notification will appear on your Magento admin. 
  You will be given a choice in between: buy a new license now and add this domain to my license (see below).
  
  

  
  Click on add this domain to my license.

  A transfer request will then be sent to our team within an hour.
  Once the request is taken care of, you will receive a confirmation email.
  If your transfer request is accepted, you can use Google Product Ratings on both environments at the same time.

  The order in which you activate your license on your domains does not matter.
  You can start with your staging/dev/local environment or with your live domain, the process will be the same.

• Extensions download

  In order to download Google Product Ratings, log into your Wyomind account:

  1. Go to: my account  my downloads 
     
     
  2. Click on    next to Google Product Ratings 
     

     
     

     A new window opens.

  3. Choose the version of Google Product Ratings
     You will be able to choose the most recent version of Google Product Ratings (for both Magento 1 and Magento 2).
     
     
     
  4. Click on download  
     
     Your download can start.

• Extensions upgrade

  With each purchased extension comes a free 3-month upgrade period, during which you can download and install the new version of your extension. Passing this period, you will have to purchase an additional upgrade (price depends on how long the period is)

  
  To upgrade Google Product Ratings, follow the steps below:

  1. Go to: my account  my downloads 
  2. Click on   next to Google Product Ratings 
  3. Choose the latest version of Google Product Ratings (for Magento 1 and Magento 2).
  4. Click on  download 
  5. Enter your current activation key and click on   
  6. Select domain name.
  7. Choose from 1 to 12 months of upgrade period.
  8. Choose a professional installation or not.
  9. Click on  BUY NOW  
     
     

  
  

  To finish, don't forget to reinstall Google Product Ratings to update your Magento admin.
  
  If you can't find your download after upgrading your domain, please contact us here:
  https://www.wyomind.com/fr/contact.html

• Extensions installation

  Before installing Google Product Ratings, you’ll have to:

  • Backup your Magento installation. 
    Go to: system  tools   backups
  • Disable the compiler in your Magento admin panel if it’s not already.
    Go to:  system  tools   COMPILATIONS
  • Refresh your cache.
    Go to:  systemselect cache typeactionsrefreshsubmit

  
  Now you can install Google Product Ratings:

  1. Download Google Product Ratings (zip file) on my account my downloads
     Refer to FAQ here: Extensions download
  2. Once Google Product Ratings is downloaded, open the folder and unzip it.
  3. Copy the content of the unzip folder and paste all files and directories in your Magento root directory (the folder content can vary according to the extension but it generally includes app, lib and skin folders).
     
     
  4. Once your installation is complete, don't forget to enable the compiler back (if it was already enabled before the installation) and run compilation process.
  5. Refresh your cache, logout from your admin panel and log back in right after.
     
     

  Next step is to activate your license, to do so, click here: Extension activation

• Extensions uninstallation

  To uninstall Google Product Ratings, go on its zip folder and open it.
  
  You will find a shell file (such as: yourextension-uninstall.sh) to execute on both your server and Magento root directory.
  
  Once the uninstallation is over, refresh your cache and enable the compiler back again (if you use it).

• Extensions activation

  Once Google Product Ratings is downloaded, you have to activate the license: 

  1. Go to your Magento admin panel. A message pops up at the top of the page.
     

     

     If the message doesn't appear then you must check that:
     
     - The HTML output of the License Manager is not disabled in your Magento admin under system   configuration  advanced advanced
     - The License Manager is enabled in the file: app/etc/modules/Wyomind_Licensemanager.xml
     - The License Manager has not been removed from your installation.

  2. Copy your activation key.
     
     You can find your activation key in 2 different places:
     
     - In the confirmation email that you received after purchasing Google Product Ratings
     - In your Wyomind account:MY ACcount My downloads   
     
     Select Google Product Ratings and click on   
     A new page opens where you'll find your activation key (see below).
     
     
     
  3. In your Magento admin go to:SystemConfiguration Wyomind Your extension
     Paste the activation key in the Activation Key field and choose between the automatic (yes) or the manual (no) activation method.
     - By choosing Yes, the connection to Wyomind's license server will be automatic. 
     - By choosing No, you will have to log on to Wyomind's license server yourself.
     
     
     
  4. Save config.
  5. A message appears at the top of your admin panel: Activate it now!  Click on that link.
     
     
  6. Copy and paste the license code in the License code field from your admin or simply click on Activate now!
     
  7. Finally, refresh your cache, log out and log back in straight after, to complete the installation.
     To activate the license of an extension that includes other modules, you’ll have to repeat the steps described above for each, using the corresponding activation keys (each module has its own activation key).

• Why my reviews are not displayed in Google Shopping?

  So that the reviews of your products can be displayed in Google Shopping, Google requires at least 3 reviews per product as well as 50 reviews total across all your products.

  Product ratings can appear for products with any number of stars (from 1 through 5).

• Why my product reviews feed has failed the validation?

  If your product reviews feed has failed the validation process, it means that your feed doesn't meet the program's policy.

  You should have a look to the report you received and check the program's policy: https://support.google.com/merchants/answer/6098512?hl=en

• Why my product reviews feed does not include all the reviews?

  You should check that the data feed you have sent to Google is the good one and that it was configured for the right scope (website, store or storeview).

  

• Fatal error: Mage_Core_Model_Resource_Setup.php

  If your site crashes and gives this error message after uploading all files to the correct folders:

  Fatal error: Class 'Wyomind_Notificationmanager_Model_Resource_Setup' not found in includes/src/Mage_Core_Model_Resource_Setup.php on line 234

  It probably comes from installing an extension while the compiler is still enabled.
  
  Important note:
  - If the compilation is enabled on your website (System > Tools > Compilation). Disable it first before installing any extension. After installation re-run the compilation process and re-enable the compiler.
  - Before installing any extension, it's advisable to backup your Magento installation.
  
  Here is the way to disable the magento compiler:
  Edit the following file: includes/config.php and add a # before the 2 following lines:

  define('COMPILER_INCLUDE_PATH', dirname(__FILE__).DIRECTORY_SEPARATOR.'src');
  define('COMPILER_COLLECT_PATH', dirname(__FILE__).DIRECTORY_SEPARATOR.'stat');

  to get:

  #define('COMPILER_INCLUDE_PATH', dirname(__FILE__).DIRECTORY_SEPARATOR.'src');
  #define('COMPILER_COLLECT_PATH', dirname(__FILE__).DIRECTORY_SEPARATOR.'stat');

  Then go back to your website admin and re-run the compilation process.

• Scheduled tasks don't work

  How do cron tasks work:

  • cron.php is launched regularly from your server side (every 5 minutes most of the time)
  • The cron task for Google Product Ratings is targeted and evaluates if a data feed or a profile needs to be refreshed (depending on the timestamp stored in the database and on the schedule table for this specific profile)
  • If the above condition matches, then the data feed and the profile is re-generated

  Be sure that you have correctly configured a scheduled task from the server side (cpanel) targeting the cron.php file in your magento installation.

  

  

  Google Product Ratings includes reporting and debug tools for the scheduled tasks in:
  system > configuration > Wyomind > Google Product Ratings

  

  We also strongly advice to install the AOE Scheduler that will help you to monitor the magento cron tasks.

  

• 404 error in system > configuration page

  Most of the time log-out/log-in may solve this issue.
  

• v1.1.4released on 08/05/2017

  Enhancements

  • MPN, Brand, Gtin xml node are visible only if data are available
    

  Patch v1.1.4.3

  • Is_anonymous attribute is now always set on FALSE

  Patch v1.1.4.2

  • Default store view uses now the default settings and not the first store view settings when generating the data feed

  Patch v1.1.4.1

  • Absolute path fixed: files are now generated according to the path

• v1.1.3released on 28/03/2017

  Enhancements

  • brand, sku and identifiers are now encoded to html entities

  Patch v1.1.3.3

  • Is_anonymous attribute is now always set on FALSE

  Patch v1.1.3.2

  • Default store view uses now the default settings and not the first store view settings when generating the data feed

  Patch v1.1.3.1

  • Absolute path fixed: files are now generated according to the path

• v1.1.2released on 19/01/2017

  Bug Fix

  • Storage directory can be defined with/without trailing slashes.

  Patch v1.1.2.3

  • Is_anonymous attribute is now always set on FALSE

  Patch v1.1.2.2

  • Default store view uses now the default settings and not the first store view settings when generating the data feed

  Patch v1.1.2.1

  • Absolute path fixed: files are now generated according to the path

• v1.1.1released on 21/12/2016

  Bug fix

  • Feed generation query fixed

• v1.1.0released on 14/11/2016

  New feature

  • Product names can be mapped with another attribute

• v1.0.1released on 04/03/2016

  • Rating feed optimization

• v1.0.0released on 22/01/2016

  • 1^st public release