As part of our Support & Upgrade service, we deliver support to license owners, including advice, help with the extensions configuration and installation, diagnostic and analysis about potential issues, and any questions related to the extensions.
We continuously improve and update our extensions so as to offer license owners the best extension functionalities, usability, and scalability all along the life cycle of your projects. Such improvements are part of our Support & Upgrade service.
At Wyomind, support is part of the extension you are buying from our website. Our team, composed of Magento certified developers and specialists, offers outstanding support and answers to all your questions in record time. This is why support can't be provided without any cost.
Anybody who purchases at least one of our extensions automatically receives 12 months of technical support to successfully complete a project.
Once the 6-month period is over, no support for extensions usage and configuration can be offered. However, if you're still having questions, you can subscribe to a new Support & Upgrade plan and extend your Support period directly from your Wyomind account.
Prices for Support vary from €95 to €185 for 12 months (from €7,90 to €15,40/month).
In the case where your Support period expired but you still need our team to help you with your project, you can easily renew your Support plan from your Wyomind account.
To renew your Support period, go in:
You can now click on Buy Now to extend your Support period.
You can also renew your Support period when creating a ticket from:
Anybody who purchased at least one of our modules receives a 12-months technical support.
To submit a support request, you can fill in a ticket from your Wyomind account in:
My Account support Create a ticket
Please include as many details as possible in your ticket (screenshots via links, settings, steps followed etc..).
There, you will also be able to find all the tickets you've sent to our team and check if your new ticket has been replied to.
In the case where your Support period is expired but the issue appears to be a bug or a malfunction, your message will be transferred to our Support team.
22nd July 2022
MSI do the job, Importing process and mapping system
my experience is 2 website on same machine, the first website; 4.000 products (Configurable and Simple) second 110.000 products (Simple products) in any case, it can manage both. Time for sync proliant G8 dual Xeon 32gb ram dedicaded. 4.000 products: about 3 minutes. If you have already update images is a dream machine. 100.000 products: not easy to config, time to execute 4/5 hours. be carefull to Elasticsearch issues, if it fail the process looping and you have to work for let it run flawless. you need a good skill in Magento and Linux system, moving thry logs and fixes. the support is ok.
14th July 2022
Very useful and powerful plugin
We use this plugin with several projects in Magento 2 and Magento 1. The website visitor gets a very fast and well structured autocomplete result overview. The search works on products, categories and CMS pages and it has still a very fast indexation, even with several thousands products. Apart from that you can define a configuration specific to each store view. We also appreciate the very fast and professional customer support.
14th July 2022
Helpful and eficient extension
I bought the extension Mass Product Import & Update as I needed to import products to my website daily from a feed that a large distributor provides me. The support was impeccable and the extension does exactly what it sets out to do.
18th June 2022
Il modulo di Google Shopping è davvero Unico, si interfaccia alla grande con magento 2 ed è di facile utilizzo. Consiglio tale prodotto a tutti quelli che cercano un feed dati davvero personalizzato e prestante. Grazie wyomind, siete fortissimi
1st June 2022
Very easy to use. This plugin has improve our conversion rate by 4%. The code is clean and the support is great. I would strongly recommend this plugin
28th May 2022
Extension is working great
Wyomind order export tool is working great for our website. we are using wyomind extensions more than 5 years for different websites. The order export tool extension have amazing functionality and meet your requirements. The Order export extension gave us access to all the order data we needed along with very flexible custom attributes. The choice of data delivery by a number of different methods and timed schedules was also very useful. Requests to Wyomind were responded to quickly and efficiently. solid and totally versatile piece of software absolutely useful for your M2 store.
2nd May 2022
Un plugin efficace
Un plugin simple, efficace et en plus gratuit. Avec en plus un service client pertinent qui vous accompagne malgré la gratuité du produit, chapeau bas messieurs !
14th March 2022
Great tool to handle product imports
We were looking for a tool that could allow us to handle stock updates and new product imports, witout creating mess with the magento 2 installations. This tool from wyomind, although not super immediate to configure, has done the job, also thanks to the super assistance by their support team
22nd February 2022
Great Support and Extensions. Excellent service
I am using Wyomind extensions for 4 years now. Since 2018 and i am tottaly satisfied. Especially i use the Wyomind_Massproductimport and it makes our life much easier. Before we have to upload products manually. This is not possible nowadays, and the extension makes our life much easier. You have a lot of control and you can assign almost every possible parameter to import the products as you wish. The most important is after sale support. You will recieve answer within 24 hours. Professional team, knows exactly how to solve problems, and treat a customer. Definitely top star for the extension and the team! Thank you.
13th February 2022
This plugin is essential for any Magento shop with a lot of orders.
Being able to export all the orders into a CSV file is pretty essential for the way our business works, we can easily pass this information to our accountant. The 2 things I love about this plugin the most is the support and the flexibility. Having the ability to build my own own profile to export the exact data I need is really good, they provide you with all the info needed to do this. It's also possible to add data from other 3rd party plugins, you can do this using PHP staright within the admin, that makes this plugin super powerful. Previously I was using a similar plugin from another company with Magento 1, it was good but unfortunately the support was not available. Wyomind will go above and beyond to make sure the plugin works as advertised, keep up the good work guys!
10th February 2022
Very nice extension
The msi stock inventory extension is really perfect for my necessity of show a custom message on my front end product page, very good the support of Wyomind very professional, fast and always available for help and suggest.
8th December 2021
Great extension with fast search!
The Wyomind Elastic Search module was a great addition with speed and good results. Appreciated by our customers on the site.
5th November 2021
Great extension with great support
We have integrated pickup at store on our website and it is working awesome. and the support them from wyomind is also very quick in support. It's worth the time and money spent in integrating it into our store
28th October 2021
Excellent module d'export de commandes et bien d'autres
Ce module est excellent pour mes exports comptable et tracking. Je l'utilise aussi pour du dropshiping. Le support est au top ! Ne pas hésiter.
19th October 2021
Very helpful extension
Rich in features but a bit complicated. It is need some technical knowledge to deal with it. Very helpful customer service team (they even provide technical support and assistance after the end of the technical support period). Thank Wyomind Team
15th October 2021
Améliore les fonctionnalités de MSI sur Magento2
Cette suite de plugin améliore le système de stock de Magento2 sans modifier les tables de la base de donnée. Ce qui permet une compatibilité parfaite avec d'autres modules. De plus, le support est excellent. Toujours des réponses très rapide ! Merci
13th October 2021
This is a well written extension, and has helped the merchant considerably in keeping their customers informed about when to expect the arrival of their ordered products. It is easy to customise, and the support when needed has been excellent. The extension allows easy set up of expected delivery dates against each product as a product attribute. It is simple to configure and gives a clear indication to the customers of when they can expect to receive their product. The extension can take into account the shipping method selected by the customer and adjust the expected delivery date accordingly. This expected delivery date then appears in all the relevant places you'd expect on the site - on the product page, checkout, and within the customer account orders section. These messages displayed to the customer are completely configurable. Wyomind's expected delivery date extension has significantly increased conversion rates on the merchant's site and has also reduced customer enquiries related to the expectation of the delivery of the ordered products. In terms of the code itself, it is well organised and conforms to Magento coding standards. It is easy to modify and straightforward to understand. We and the merchant would recommend this extension to anyone wanting to keep their customers better informed about the expected delivery date of their order.
1st October 2021
Simply Great extensions provided by Wyomind - Strongly Recommended!
Wyomind Data Feed Manager is great extension and we are successfully using this module from the last 3 years.
29th September 2021
Simple Google Shopping - Great Product
We have used Wyomind now a long time for solving issues and proving solutions on many Magento sites (both Magento 1 and Magento 2). The documentation is always clear, concise and very well documented. In addition should the documentation not give the answer needed - then support team are always on hand to help you to get where you need to. Version releases are always timely to ensure that the extensions work when the Magento 2 upgrades are rolled out. In conclusion, great extensions, great support a great company
5th August 2021
Great product and great support, highly recommended
30th July 2021
Extremely helpful, even outside of support contracted timeframe
The team at Wyomind were very helpful with helping us change our main license domain even though we were poutside of our support contract. Thank you Paul for all your help and assistance; greatly appreciated.
12th July 2021
Best module for generate Google Feed
Great extension, easy to use, and very good support. We are successfully using this module on our website for the last 5 years. Recently we switched to Magento 2 and it's working like charm.
6th July 2021
The best feed extension out there!
We're using this extension on every single Magento website we have and saves us a lot of time! The support is top notch and happy to assist every single time fast and efficiently! Would recommend with no hesitation!
1st July 2021
Great addition to ElasticSearch
This works like a charm with Magento's inbuilt ELasticSearch. We upgraded our version and it still works fine with our new site. The extension is up to the point of doing what it should - displaying the estimated delivery date for custom orders! Shop holidays and shipping carrier holidays can get managed. Since the use of this Extension, the number of calls received by customers querying "when will I get my order" dropped to almost zero. Besides - the wyomind team is still delivering the most effective and fastest support I ever got from any extension partner!
16th June 2021
Good extension and great support
Great module, with the possibility to create any feeds do you want. Support very fast in replying. We are successfully using this module on our website since 5 years. On our Magento 1 webshop and recently switched to the Magento 2 version.
30th May 2021
Great extension with a great service and features
I have been using this extensions for more than 6 months and this extension is simply great and the features provided in the extension are very good. Support of the extension is great and team is highly responsive and always tends to provide the solution. I highly recommend this extension to everyone if they are looking forward to do a frequent product import. Extension is highly configurable and you can achieve almost all of your requirements by tweaking the settings in the admin panel
27th May 2021
Extension work well, great support from Wyomind!
26th May 2021
Makes Managing Google Shopping Feeds Nice and Easy!
The Simple Google Shopping extensions takes the hassle out of creating feed files. It's easy to navigate, customise, de-bug and use. The capability to set rules on what to pull into the feed, along with the category mapping against Google's taxonomy are fab! Plus support has also always been great!
20th May 2021
Super fast support
We had a problem with a script to find the orders we needed. Jean-Paul gave excellent superfast support. Now it works perfectly. Thanks!
9th May 2021
Best Support & Value for money
I have been using the extension for many website and for long time and i never faced any kind of issue. And talking about the support, i get the solution within 1 hour, Support team is very helpful. And the Extension work flawlessly, its a value for money product.
7th May 2021
I would recommend
Clean code, great support team. Product was very helpful it achieve our target and the support team is professional I shall highly recommend this product
4th May 2021
Excellent extension & support
We've been using Wyomind's Datafeed Manager for several years. And it does a great job - like Wyomind's support team. It's very responsive and it helps when problems arise. Highly recommended!
27th April 2021
Store locator better than advertised! Great tool for our ecom site and amazing support
we bought the store locator tool for our client. The took worked amazing and the support team got back to us quickly with installing and questions about setup. strongly recommend. What we loved most is the featuers and how well it works on mobile. Given that mobile is the future, we look forward to using more extensions from here for future projects. I strongly recommend them!
22nd April 2021
Essential plugin & excellent support
I've been using the Wyomind plugin for years now and it is an essential plugin to manage my datafeeds. Each marketing channel needs specific requirements (Google, Share A Sale, AdRoll, Facebook etc) and Wyomind makes it super easy to configure the feed per each ones requirements. Also cron updates to create a fresh feed daily, very simple and barely need to maintain. Support is excellent too, very responsive and helpful. Super bonus that Im in the USA and they seem to answer the same day during my timezone which is stellar!
20th April 2021
Helpful and efficient team
The support is quick and efficient. Due to the optimization of the search settings, we were able to improve the search ergonomics of the website. The team is also helpful with the subsequent optimization of the search settings.
13th April 2021
This module has made our search functionality exactly as we wanted. Easy to integrate and provide great results.
Using this extension since last year. No major issues. Support is great. Support replies are very fast which I don't see with any other Magento extension provider. Support not only fix bugs and issues related to their extension but also provides an overview to get better results according to our website to improve the user experience. The best thing about support is they are very smart and experienced in their fields.
30th March 2021
Great extension to set customers expectation re delivery!
The extension is up to the point doing what it should - displaying the estimated delivery date for customer orders! Shop holidays and shipping carrier holidays can get managed. Since the use of this Extension, the amount of calls received by customers querying "when will I get my order" dropped to almost zero. Besides - the wyomind team is still delivering the most effective and fastest support I ever got from any extension partner!
24th March 2021
Saves a lot of time and great support!
The extension offers many possibilities to customize it as we like to suite our needs and when we need to something additional the support is very helpful and proactive. Great extension with awesome support.
20th March 2021
One of the good modules with great support
19th March 2021
Works a treat!
great module with 1st class support
12th March 2021
Awesome tool and support
My client has been using the Magento 1 version of this extension for years. So it is needless to say, we needed it for Magento 2 too. The tool is fast and flawless. It's very flexible, as was the Magento 1 extension. Never had any issue with the support either. They're fast in responses!
9th March 2021
great plugin - still need to tweak it abit to match our needs
I love to see how wyomind support clients with customization - its really great to have such an awesome support - top stars!
5th March 2021
Elastic search has helped our customers a lot to find their products. Wyomind support has been helpful to resolve any issues we have found. We needed to customize the module to support requirements from the customer and support gave good inputs for us.
2nd March 2021
The best module for generate custom data feeds
Great module, totally customized and with the possibility to create any feeds do you want. Support very fast in replying and kindly.
25th February 2021
Work as is, fast and stable
Everyting works as described. Easy to use, fast and stable. But the most of all worths support we get from wyomind for every question we got! Reply comes back faster than we ask! i sugest working with wyomind.
24th February 2021
Great Extension and Support
We've looked around for a Magento Cloud extension that actually works and we found it here at Wyomind. The support is also fantastic as well. I'm already looking through their list of extensions to find if there is anything else we can use on our site.
23rd February 2021
Excellent basis for individual product import processes
We have been using this extension for several years and it runs absolutely flawlessly. We run our online store in several languages and for this the extension is perfectly suitable. The support was very quick to respond to our questions.
8th February 2021
We have been using this extension for some time now. We experience few issues and the extension is very useful for webshops with multiple pickup locations. Easy to set up and fast support when you need it.
4th February 2021
Did recieve support and customization on the mass product import extention
Response time between question and time to develop the items was quick and professional. Also did result in an import of an XML-file correctly to a new magento site. Very happy with the result. Als now working on the second import and will depend on the same type of co-operation. Jarda Prochazka
3rd February 2021
This module is very powerful for providing estimated delivery/shipping date information to potential customers. It has saved our customer service countless time as customers know when their order is going to ship/arrive. We've been using versions of it for years. The support from the Wyomind team has always been responsive.
1st February 2021
The only extension you need!
I've been using their google related extensions on various websites and must say that we never faced any issues which could not be fixed within 10 minutes of submitting a support ticket. They are all easy to use and the support is top-notch!
1st February 2021
Great Extension and Support
The Mass Product Import & Update extension has been an absolute game changer for us. We are using it to connect to our PIM which means that our product info is able to be consistent across all of our systems. It allows us to run the export/import of data on a regular schedule as well as trigger it to run on our own when we need a quick update. This has made our site way easier for our non-technical team members to manage and saved us the time and money of creating a custom solution. The Wyomind team has been super responsive and supportive when we need help as well.
29th January 2021
The code and support are excellent!
21st January 2021
Wyomind mass stock management extension
Wyomind mass stock management extension for magento 2 looks to be what we are looking for we had a few issue that wyomind are quick to help us out and find the small bug which was stopping us from showing active stock level for our customers.
19th January 2021
Data Feed Manager you must have for Magento 2
We have for 3 years Data Feed Manager in use.The best programme on the market .Easy to use .But the best thing is the support, very fast reaction ,always competent answers.A clear recommendation.
9th January 2021
The module works perfectly, is better and cheaper than other searchers. I use several times the support and always resolve the problems. The searches have been optimized long after the installation of the module. Customers have told us that it works much better than before that we did not have this module.
5th January 2021
The fastest search
The modulo works perfectly, is better and cheaper than other searchers. I use several times the support and always resolve the problems.
24th December 2020
Highly configurable and practical feed
Easy to use and highly configurable, this solution works great with our need for our google merchant centre. You can customise the XML structure and include/exclude product categories or even add filters for even more granularity. Have been using since the days of Magento 1 and continue using it now on our Magento 2 stores.
15th December 2020
Amazing & extra-complete
I was looking for click&collect extension since native functionality into magento 2.4 does not work properly. After cheking the posibilities, wyomind click&collect seems to be the right one, and finally this is. But the most important is support team. The team is amazing, fast and professional, it is very nice to work with them.
5th December 2020
The best for Google shopping feeds
This plugin saves you so much time as it is ready to go out of the box. We use it for google shopping and it works great! Support is excellent and they really know their stuff!
3rd December 2020
We use several extensions by Wyomind and they all do their job brilliantly, we have NEVER had an issue with them.
We have used several extensions from Wyomind now, Google Shopping Feed and Estimated Delivery Extensions are basically 2 that a store can not live without for feeding our products to google and telling a customer when they are going to receive them is vital these days. Wyomind support is also second to none they are always quick to respond & fix any issues (although most issues are usually down to user error!).
26th November 2020
Great Extension and support
Great Extension and support, I always recommend that extension to purchase it. Support is also very great they are quick and fast to respond on our tickets.
25th November 2020
Best extension and Best support 4ever
The extension is very powerful and functional, it adds everything you need A powerful, customisable and fast search engine. An ILN that works perfectly. etc. The support is very friendly and is very involved in solving known problems. As a point of improvement, I think it should be less inclusive in the Themes than the default for magento. It is clear that the extension has been designed on the Lume theme, but almost nobody uses that theme and when installing everything you have to touch CSS to adapt it to your theme. ( it's easy )
24th November 2020
Excellent extension with awesome support
This extension gave me exactly what I needed to setup our Google Merchant Center so they can stay current with our inventory on Magento. The support is great, very fast and helpful!
17th November 2020
Smoothed our feed issues over beautifully. Good support too!
11th November 2020
Wyomind has good plugins, we have used in multiple sites
Have used Wyomind plugins in multiple sites; pick up at store and the point of sale have also gotten some customization done for these. Overall experience was positive for installation and customization. The support desk was responsive and developers also were good although migrating to staging site created some issues in customization which were resolved later
10th November 2020
Great extension and superb support
The extension works as described, but the support was truly outstanding. All questions and problems were usually solved within the hour. I needed a little help in the beginning, but now this extension is running smoothly without any problems at all.
5th November 2020
Flexible way to display inventory in multiple warehouses
This extension does a nice job of showing this information to the customer in a flexible manner. Support has been very helpful as well! I am using their custom services to add some custom feature we need for our site, and their developers are knowledgeable, helpful, and respond quickly - even when the time zones are way off!
3rd November 2020
Wyomind Elasticsearch Autocomplete
Wyomind Elasticsearch Autocomplete is a must-have for any and all ecommerce merchants with elaborate (or simple) product catalogs. This extension is easy-to-implement and has a responsive support team behind it. I would recommend Elasticsearch to anyone looking to optimize their on-site search functions/capabilities. The feature that is most helpful is the product sorting (best sellers, price, etc.). Elasticsearch is the best option out there.
28th October 2020
We are using the Simple Google Shopping module, and are very happy with how it works. It is easy to use and it is also easy to change data to fit our specific needs. We have had some issues with license and support was quick to resolve our issue to get everything working.
26th October 2020
Great Extension - Great Service
Great extension, but even better support. The team at wyomind has gone out of their way with helping us get this extension work exactly like we would like it to and they are very easy to work with. Keep up the great work!
26th October 2020
it's from the best Solution we have been used
perfect Experience with perfect team support
23rd October 2020
Great products and excellent support!
Wyomind is the best place where you can find great products for extending your website functionalities! We have been using the "Simple Google Shopping" extension for our Magento 1 websites and it's working just fine. It provides you the chance to create feeds for your Google Shopping accounts in a very easy and intuitive way, you don't need to be a programmer to use it. Additionally, if you need to create feeds for other platforms, like Facebook, you can customize your XML ones according to their guides so that it makes everything very versatile. It's also very easy to modify any specific field according to specific needs and they provide a very good and clear documentation for this. We have never had any problem and when we had some doubts, we just asked in the chat system through their website and we have always received good support. Good Job, Wyomind!
22nd October 2020
Great Extension and Awesome Support!!!
Great product work as expected easy to install. User friendly Interface to import and export CSV/XML file. Feature is great easy to map the columns . It is saving lot of time to update /Add records . Great and quick support!
20th October 2020
Love this - so useful
Great support aswell
19th October 2020
Great extension that works as expected
This extension was easy to install and worked as expected out of the box. It has been a quick csv processing workhorse for us for 1+ years. Though rarely needed, Wyomind support is phenomenal. While many of the other extension providers tend to pass the buck and blame other extensions or your theme or play the language barrier game, Wyomind provides quick answers and solutions. Definitely recommended!
13th October 2020
Very good data feed management
Very good module and great support. thanks
13th October 2020
I have been using this extension for over 3 years now without any issues. It is a definite must-have for my website. The support was great when I set it up and the google feed brings in new customers.
13th October 2020
Great Extension and top Support
We was looking for an extension that shows customer the possible delivery date for every single Product and this extensin does it well. You can adjust everything in so much different ways you like and there are no wishies open. Our Customer loves it to know which product need how long. Great.
7th October 2020
Great extension with great support. This is the best extension for Google shopping, simple as that. We have it installed on a number of sites,
5th October 2020
Great extension & support
We were looking for an extension that would allow us to display the delivery lead time of products on our website and this does the job perfectly. Whenever we have had any issues, the support team have responded quickly answering any questions we have had.
5th October 2020