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Add-ons for Magento®

The Google Customer Reviews extension makes your life easier by automatically adding the codes to each page of your website in order to display the Google Customer Reviews badge and the Opt-in module in the order confirmation.

76 Reviews
Pre-sales informations
  • Magento® versions supported by Google Customer Reviews

    This extension works with Magento Community Edition and also Magento Enterprise Edition. To know if Google Customer Reviews is compatible with your Magento version, please check the Compatibility tab.

  • Google Trusted Stores and Google Customers Reviews

    Source: https://support.google.com/

    As seen above, only the customer purchase protection and review extensions features have been removed.

    Also, the Trusted Stores icon no longer appears in Google shopping results and ads: it has been replaced by the Google Customer Reviews badge (which can also be displayed on the seller's website).

    Another significant difference between both programs is that you get a better insight of your customers’ shopping experience with Google Customer Reviews. 

    Once your codes are all implemented, you can have a look at the new metrics on your Customer Reviews dashboard (in your Google Merchant Center account).

    Below is a list of all available metrics:

    • Survey opt-ins received
    • Surveys offered
    • Survey responses received
    • Overall seller rating

  • Google Merchant account required for Google Customer Reviews

    You do need a Google Merchant account to set up and use Google Customer Reviews.

    Also, you'll have to enter your Google Merchant ID in the badge settings configuration for the extension to work

    To create your Google Merchant account, have a look at our documentation:
    How to create and configure my Google Merchant Account

  • Accounts migration from Google Trusted Stores to Google Merchant Center

    Google Trusted Stores has been replaced by Google Customer Reviews.

    See notification from Google below (displayed when logging into the account):

    For this reason, Google has migrated all Trusted Stores accounts to their corresponding Merchant Center accounts based on shared claimed domains. 

    You had until June 2017 to create a Merchant Center account if you did not have one before, to proceed to the migration of your Trusted Store account. 
    If you haven’t, your Trusted Stores data will be lost.

  • Minimum number of reviews required by Google to display the seller rating

    Your badge will be displayed directly after you installed and configured the Google Customer Reviews extension.

    However, your seller rating will be set as "not available" on your badge, until you reach a minimum of 150 reviews.

License and domains
  • License validity

    A license is valid for an unlimited period of time on one single Magento installation

    • If you're using more than one Magento installation, you will have to buy a separate license for each instance.
    • if you're running several domains on a same Magento installation, you will need only one license for all of them.
    Although your license doesn’t have a limited period of validity, your support and upgrade period does. By purchasing an extension, you’ll be granted a 6-month upgrade period for free. Passed this period, you will have to pay for a new one (see FAQ: Extension upgrade)
  • Testing environments

    One license is valid for an unlimited period of time on one Magento installation only. However, it is possible to extend or transfer your license in three cases: 

    • If you would like to add your testing environments to your license. 
      In that case, it is possible to extend your license to an unlimited number of domains for free.
      For example: mywebsite-staging.com or mywebsite-dev.com
    • If you redirected definitively one domain to another one (301 permanent redirection).
      In that case, you can request a transfer of license for free.
    • If you would like to shift your license from one Magento installation to another.
      In this case, you can request a transfer of license which you'll have to pay for.

    To be able to use Google Customer Reviews on both your production and testing environments, follow the instructions below:

    1. Download Google Customer Reviews.
      (see FAQ: Extensions download)
    2. Install Google Customer Reviews on your environment.
      (see FAQ: Extensions installation)
    3. Activate the license.
      (see FAQ: Extensions activation from the backoffice or Extensions activation from the CLI)

    Also, if you are managing a large amount of domains, please contact us so that we can automatically whitelist these domains.
  • Domains pre-registration

    You can pre-register your live domain to your license and activate it in advance.

    Thanks to this option, you'll be able to get the extension ready to use on your domain before it goes live.

    To pre-register your production domain :

    1. Click on   next to the extension you want your domain to pre-register on, from:
      my account downloads
    2. At the bottom of the page, below the list, click on the orange link saying:
      Do you want to pre-register your domain in order to be ready to go live?
    3. Finally, enter your domain name and click on PRE-REGISTER NOW .

Extension Installation/Uninstallation and Activation
  • Extensions manual installation

    You can install Google Customer Reviews manually.

    1. Download Google Customer Reviews (zip file) on:
      my account my downloads                                                  

      Refer to the FAQ: Extensions download
    2. Once Google Customer Reviews is downloaded, open the folder and unzip it.
    3. Copy the content of the unzipped folder and paste all files and directories in your Magento 2 root directory.
    4. In your Command Line Interface, execute:
      bin/magento setup:upgrade 

      If you are using a production mode, execute also:

      bin/magento setup:static-content:deploy  
      bin/magento setup:di:compile  
  • Extensions installation via Composer

    You can install Google Customer Reviews using Composer software in two cases:

    • if you purchased Google Customer Reviews on Magento Marketplace.
    • if you purchased Google Customer Reviews on Wyomind.com AND requested access to our repository:
      repo.wyomind.com
    1. Add to your composer configuration our repository:
      composer config repositories.wyomind composer https://repo.wyomind.com 

    2. Execute Composer command:
      composer require wyomind/googlecustomerreviews​
    3. Then go in your Command Line Interface and execute:
      bin/magento setup:upgrade ​
    4. If you are using a production mode, also execute:
      bin/magento setup:static-content:deploy  ​
      bin/magento setup:di:compile​

  • Extensions installation via Web Setup Wizard

    You can install Google Customer Reviews via Web Setup Wizard if you purchased it from Magento Marketplace only.

    To know how to proceed, all steps are described in the link below: 
    http://docs.magento.com/m2/ce/user_guide/system/component-manager.html

    Next step is to activate your license:
    Extension activation

  • Extensions activation from the back-office of Magento®

    Once Google Customer Reviews is installed, you have to activate the license. For previous versions, you can activate the license from your back-office:

      1. Go to your Magento admin panel. A message pops up at the top of the page.


        If the message doesn't appear then you must check that:

           1. The Adminhtml_Notifications and Wyomind_Core modules are well enabled.
           2. The HTML output of the Adminhtml_Notifications and Wyomind_Core modules are not disabled in:
        storesconfigurationadvanced advanced
           3. The encryption key well exists in app/etc/env.php:
        <?php
         return array(
         'backend' => array(
         'frontName' => 'admin'
         ),
         'crypt' => array(
         'key' => '1e8f3c6772b7a6a6689c3c8cefa4ccf0'
         ),
         /* ... */
         )
        ?>​
      2. Copy your activation key in:
        StoresConfiguration Wyomind  Your extension

        You can find your activation key in 2 different places:
        In the confirmation email that you received after purchasing Google Customer Reviews.
        In your Wyomind account:MY ACcount  My downloads   

        Select Google Customer Reviews and click on  .

        A new page opens where you'll find your activation key (see below).


      3. In your Magento admin go to:
        StoresConfiguration Wyomind  Your extension

        Paste the activation key in the Activation Key field and choose between the automatic (yes) or the manual (no) activation method:
        By choosing Yes, the connection to Wyomind license server will be automatic.
        By choosing No, you will have to log on to Wyomind license server yourself.

      4. Click on Save config .
      5. A message appears at the top of your admin panel. Click on that link: 
        Activate it now!
      6. Copy and paste the license code in the License code field from your admin or simply click on Activate now! 


      7. Finally, refresh your cache, log out and log in back straight after, to complete the installation.

    When the extension includes other modules, repeat the steps described above for each one, using the corresponding activation keys (each module has its own activation key).

     

    Add another domain to your license


    To activate the license on another domain (test, staging...):

    1. Once the extension is installed on the new domain, copy your activation key in:
      StoresConfiguration Wyomind  Your extension
    2. After having saved the configuration, a notification appears. Click on Add this domain to my license.

    3. A transfer request will then be sent to our team within an hour.
      Once the request is taken care of, you will receive a confirmation email.
      If your transfer request is accepted, you can use Google Customer Reviews on both environments at the same time.

    Note that the order in which you activate your license on your domains does not matter. You can start with your staging/dev/local environment or with your live domain, the process will be the same.

    Also, if you have loads of staging domains, or if you are an agency managing load of domains for your customers, please contact us so that we can automatically whitelist these domains.
  • Extensions activation from the CLI

    Once Google Customer Reviews is installed, you have to activate the license.

    For this, you can use the below command line (change the Activation key with the corresponding value):

    bin/magento wyomind:license:activate Wyomind_GoogleCustomerReviews <YOUR_ACTIVATION_KEY>

    To retrieve the list of all the available modules as well as the licenses status, please use:

    bin/magento wyomind:license:status

     Among the different status, you can find: 

    • registered = your license is registered
    • pending = you need to run the activation command line
    • invalidated = the license has been invalidated due to a wrong activation key or a license infringement


     

    Add another domain to your license


    To activate the license on another domain (test, staging...):

    1. Once the extension is installed on the new domain, send the request to add your domain to the license using below command line:
      bin/magento wyomind:license:request Wyomind_GoogleCustomerReviews <YOUR_ACTIVATION_KEY>​​

      This command retrieves the request status:
          has been sent
          has already been sent
          has been denied: in that case contact us
          has been approved

    2. A transfer request will then be sent to our team within an hour.
      Once the request is taken care of, you will receive a confirmation email.
      Once accepted, you need to run:
      bin/magento wyomind:license:activate Wyomind_GoogleCustomerReviews <YOUR_ACTIVATION_KEY>​
    Note that the order in which you activate your license on your domains does not matter. You can start with your staging/dev/local environment or with your live domain, the process will be the same.
  • Extensions uninstallation

    To uninstall Google Customer Reviews, start with disabling the extension running the following command:

    bin/magento module:disable Wyomind_GoogleCustomerReviews

    Then, you have 2 ways to uninstall the extension depending on how the extension has been previously installed: 

    • Manual installation

      Run the googlecustomerreviews-uninstall.sh file (you can find it in the extension zip folder) from your Magento root directory:

      sh googlecustomerreviews-uninstall.sh

       

    • Installation via Composer

      Run the below command line:

      composer remove wyomind/googlecustomerreviews

    Once the uninstallation is over, refresh your cache and enable the compiler back again (if you use it). 

Extension versioning and download
  • Extensions download

    In order to download Google Customer Reviews, log into your Wyomind account.

    1. Go to:
      my account my downloads

    2. Click on   next to Google Customer Reviews.


      A new window opens.

    3. Choose the version of Google Customer Reviews.
      You will be able to choose the most recent version of Google Customer Reviews (for both Magento 1 and Magento 2).


    4. Click on download 
      .
      Your download can start.
  • Extensions upgrade

    With each purchased extension comes a free 6-month Support and Upgrade period, during which you can download and install the new versions of your extension. Passing this period, you will have to purchase an additional upgrade (the price depends on how long the period is).

    To upgrade Google Customer Reviews, follow the steps below.

    1. Go to:
      my accountmy downloads
    2. Click on   next to Google Customer Reviews.
    3. Choose the latest version of Google Customer Reviews (for Magento 1 and Magento 2).
    4. Click on download .
    5. Enter your current activation key and click on  .
    6. Select the domain name you want to upgrade.
    7. Choose from 1 to 12 months of Support and Upgrade period.
    8. Choose a professional installation or not.
    9. Click on BUY NOW .
    10. To finish, don't forget to reinstall Google Customer Reviews to update your Magento admin.

    If you can't find your download after upgrading your domain, please contact us:
    https://www.wyomind.com/fr/contact.html

Extensions use
  • Change the Google Customer Reviews badge position on webstore

    With Google Customer Reviews you can choose the badge position on your web store.

    By default, the badge will float in the bottom right corner of the customer's browser.

    You can change it to the bottom left corner or choose a specific position.

    For more info, check our user guide:
    Badge settings

Troubleshooting
  • Popup and badge are not visible

    If neither the badge nor the pop-up window for opt-in module are visible, it means that the extension has not been installed correctly.

    To solve this issue, use the testing and debugging tools in the extension settings.

    For more information, you can check our user guide:
    Testing and debugging tools (for developers only)

  • "Provide the Google Shopping Item ID" Warning

    If you see a message such as "Provide the Google Shopping Item ID in the "google_base_offer_id" field of the Google Certified Shops JavaScript code" on a non-product page or if you have chosen to leave out this field, you may ignore this warning.